bet977 Privacy Policy
Protecting the privacy of your personal information is our top priority — learn how bet977 collects, uses, and keeps your information secure.
Introduction and Applicability
bet977 is a trusted online betting and casino platform serving users in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting your personal information.
This privacy policy applies to the use of bet977's website and services. It explains in detail what information we collect, how we use it, who we share it with, and how we keep your information secure. This policy also outlines your rights.
Any changes or updates to this policy will be published on our website. Visit this page regularly to stay informed about the latest information.
1 What Information We Collect
When creating an account and using services on bet977, we may collect various types of information as described below:
Identity Information
- Full name
- Date of birth (for age verification)
- National ID number (where applicable)
- Passport or other identity document details
- Photo (for identity verification)
Contact Information
- Email address
- Mobile number
- Permanent and current address
- Preferred method of contact
Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction dates and amounts
Technical Information
- IP address
- Browser type and version
- Device information
- Cookie and web beacon data
- Site access times and session activity
Beyond the information listed above, we may also store data about your gaming activity, betting history, and time spent on the platform. This information is used to improve the quality of our services.
2 Purpose of Using Information
bet977 uses your personal information only for specific and legitimate purposes. The main purposes for which we use your information are detailed below:
Account Management and Service Delivery
Collected information is used to create, verify, and maintain your account. It is also used to process transactions, award bonuses, and improve your gaming experience. Your financial information is required to verify transactions such as minimum deposits of ৳100 and withdrawals of ৳800.
Identity Verification and Age Confirmation
bet977 only provides services to individuals aged 21 or older. We use identity and age verification information to prevent access by minors. This is a mandatory process.
Security and Fraud Prevention
We analyse technical and transactional information to ensure platform security, detect suspicious activity, and prevent fraudulent transactions. This is essential to protect the interests of all users.
Customer Support
Our 24/7 live chat support team needs access to your account and transaction information to assist you effectively. This ensures your issues are resolved quickly.
Service Improvement and Personalisation
By analysing your usage patterns, we can offer better services and relevant offers. This information also helps us plan new games and features.
Communication and Promotional Information
With your consent, we may contact you about relevant offers, promotions, and important updates. You may opt out of these communications at any time.
3 Information Sharing and Disclosure
bet977 does not sell your personal information to third parties. However, we may share information in the limited and specific circumstances described below:
Service Provider Partners
Necessary information may be shared with trusted partners to facilitate payment processing (such as bKash, Nagad, Rocket, Upay), technical infrastructure, and customer support services. These partners are required to comply with our privacy standards.
Legal Obligations
We may provide necessary information in response to court orders, legal processes, or valid requests from government authorities. In such cases, we always comply with applicable law.
Fraud and Money Laundering Prevention
Information may be shared with relevant authorities to prevent financial fraud, money laundering, or other unlawful activity. This is essential for the protection of all users.
Business Transfers
In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in advance in such cases.
4 Cookies and Tracking Technologies
bet977 uses cookies and similar technologies to improve your browsing experience and maintain the functionality of the platform.
Essential Cookies
These cookies are necessary for the core functionality of the website — such as maintaining login sessions, ensuring security, and managing your account activity. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences such as language settings, display preferences, and login information. They make your experience more convenient.
Analytical Cookies
We analyse information about how many users visit which pages, how long they stay, and where issues occur in order to improve the platform. This data is stored in anonymous and aggregated form.
You can manage cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the platform.
5 Data Retention and Deletion
bet977 retains your personal information only for as long as it is necessary or legally required.
Active Accounts
All information is retained while your account is active. Even after an account becomes inactive, certain information is kept due to legal obligations.
Financial Records
Transaction information is retained for a defined period after account closure for legal reasons. This is required for fraud investigations and audits.
Data Deletion Requests
You may contact our support team to request deletion of information beyond what is legally required. Processing your request may take some time.
6 Data Security Measures
bet977 applies multiple layers of security to protect your information:
SSL Encryption
All data transmission on our platform is protected by SSL (Secure Socket Layer) encryption. This means information exchanged between you and our servers cannot be read by third parties.
Secure Data Storage
Your personal and financial information is stored in encrypted databases. Passwords are never stored in plain readable form — hashing and salting techniques are always used.
Access Controls
Only authorised staff can access your information, and they can only view the information necessary for their role. All access is logged and reviewed regularly.
Regular Security Audits
We regularly assess and update our security measures. Our dedicated security team is always active to identify and address any vulnerabilities quickly.
7 Your Rights
As a bet977 user, you have the following rights regarding your own personal information:
Right to Access
You may request to know what information we hold about you and how it is being used.
Right to Rectification
You may request correction of inaccurate or incomplete information stored in your account.
Right to Erasure
You have the right to request deletion of information beyond what is legally required.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted.
Right to Data Portability
You may request your information in a structured, machine-readable format.
Right to Object
You may object to your information being used for promotional communications or for specific purposes.
To exercise any of the above rights, please contact our customer support team. We will process your request as quickly as possible.
8 Protection of Minors
We do not intentionally collect personal information from anyone under the age of 21. If you believe a minor is using our platform, please notify us immediately. We will close that account and delete the related information.
9 Third-Party Services and Integrations
Our platform integrates certain third-party services, such as payment processing (bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.). These services have their own privacy policies.
bet977 is not responsible for the privacy practices of these third parties. Please visit the relevant service provider's website to learn about their privacy policies. We only work with third parties that maintain high security standards.
10 Policy Changes and Updates
bet977 reserves the right to update its privacy policy from time to time. This policy may change due to changes in services, legal requirements, or technology.
For significant changes, we will send a notice to your registered email and publish it prominently on the website. Continued use of the platform after changes will be taken to mean that you have accepted the new policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Privacy Support
Our customer support team is available in Bengali 24/7. Any requests related to data protection are handled as quickly as possible.
For requests related to data deletion, correction, or access, please provide your account number and registered email for identity verification.
This privacy policy is connected to bet977's other policies. For more details, please read our Terms & Conditions and Responsible Gaming page.